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Contact us
Sales and software support
Call or email with questions about CMS-1500 paper claim software, CMS-1500 Electronic Claim Software (837P), free trials, downloading, activation, importing, electronic file creation, printing, or any of our specialty medical software products.
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Product support
Questions about installation, activation, electronic 837P file creation, printing, and importing.
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Mailing address
ERICH Incorporated
7 North Pinckney Street, Suite 240
Madison, Wisconsin 53711
Help us answer more quickly
When contacting technical support, provide the name of the software, what you were doing, and the complete wording of any error message. For printing questions, tell us whether you are printing on pre-printed red forms or printing the full form.
Do not email patient health information. Describe the issue using sample or non-sensitive data whenever possible.
Frequently asked questions
What information should I include in a support email?
Include the product name, the version shown in the program, your Windows version, and the exact message or problem you see. Screenshots are helpful when available.
Can you help with software activation?
Yes. Include the user ID displayed by the software and the email address used for the order.
Where is ERICH Incorporated located?
The mailing address is 7 North Pinckney Street, Suite 240, Madison, Wisconsin 53711.