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MedClaimSoftware Support · Step-by-step help

Download & Installation Help

Download your Windows software, run setup safely, and resolve common installation problems without losing your existing records.

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Install your Windows software

  1. Choose your product. Open the Free Trials page and select the correct software. CMS-1500 paper filing and 837P electronic filing use a shared Windows installer, but different license options.
  2. Save the installer. In your browser, choose Download and locate the file in your Windows Downloads folder. Check that you downloaded it from medclaimsoftware.com.
  3. Check Windows security prompts. If Windows or your security software shows a warning, verify the download source and the displayed publisher details. If something seems unfamiliar, stop and contact support rather than disabling protection.
  4. Run the installer. Open the downloaded setup file and follow its prompts. Depending on your computer's settings, Windows may request permission to install applications.
  5. Open the software. Start the application from its Windows shortcut or Start menu. Check the product name and version in the program.
  6. Try a sample workflow. Enter only test information and confirm that the relevant forms, import functions, and print preview open as expected before working with real records.
Important: If you are reinstalling or changing computers, make a safe backup of your project and record files first. Do not uninstall an existing working copy until you know your data and registration can be recovered.

Common installation issues

The download does not start. What should I try?

Try the product's link again from the official Free Trials page. Check the browser's download list and Windows Downloads folder. If a security filter blocks the file, capture the exact notice and send it to support.

Windows displays a warning about the setup file.

Check the domain you downloaded from and the publisher information shown by Windows. Do not bypass an unexpected security warning or turn off antivirus protection. Ask support to verify the installer if you are uncertain.

Setup opens, then fails or closes.

Record the exact Windows error, your Windows version, the product name, and whether the issue occurs before or during installation. Also check available disk space and whether your Windows account allows installing software. Send those details to support.

I need to install the software on a different computer.

Back up your records and note the existing product version and User ID. Registration and transfer rules can differ by product. See Registration & Activation before switching computers.

After installation