1
Identify the product
CMS-1500, UB-04, ADA Dental Claim, or CMS-485 software.
Software support contact
Tell us what you are trying to do
A few specific details help us answer installation, activation, importing, and printing questions more efficiently.
2
Describe the issue
Explain what you clicked, what you expected, and what happened.
3
Include the exact message
Copy the full error wording or attach a screenshot using non-sensitive sample data.
Protect patient information. Do not send names, Social Security numbers, diagnoses, insurance IDs, or other patient health information by ordinary email.
Frequently asked questions
What should I send for an activation problem?
Send the product name, the user ID shown in the software, the order email address, and the wording of any activation message.
What should I send for a printing problem?
Tell us the form, printer model, and how the output is misaligned. A photo using sample information can be helpful.
Can I call instead of emailing?
Yes. Call 608-444-6575. Email is often best for screenshots and exact error messages.