Installer does not start
What to check if setup does not open after downloading.
Read the guide →MedClaimSoftware · Help Center
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InstallationDownloads, setup, and reinstallingRegistrationPasscodes, User IDs, and licensingPrintingCMS-1500 alignment and outputImportingExcel templates and column mappingElectronic Claims837P files and acknowledgmentsRequest SupportSend a technical support request
Troubleshooting articles
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Windows blocked the download
Understand browser, antivirus, and Windows security prompts.
Read the guide →Reinstalling or changing computers
Plan a safe reinstall or license transfer without losing data.
Read the guide →Registration passcode is rejected
Troubleshoot product editions, User IDs, and license messages.
Read the guide →CMS-1500 printing is misaligned
Diagnose shifted boxes, paper scaling, and printer settings.
Read the guide →CMS-1500 Excel import errors
Check file format, required columns, and sample workbook structure.
Read the guide →837P file fails validation
Separate missing claim details from structural file errors.
Read the guide →Clearinghouse rejected an 837P file
Understand submission versus acceptance and where rejection details live.
Read the guide →Read 999 and 277CA responses
Differentiate transaction acknowledgments from claim-status results.
Read the guide →Back up saved records safely
Protect your work before updates, reinstalls, or computer changes.
Read the guide →No matches. Try a different keyword or request support.
Still need help?
Describe the issue in our support form. An optional screenshot can help us troubleshoot—please use test data only.
Common questions
Where do I download my software?
Use the Free Trials page to download the Windows installer for your product.
Why does Windows display a warning?
Verify the installer came from the official site and read the Windows warning. Do not disable security protection just to run an unknown file. See Windows download help.
Does MedClaimSoftware submit 837P claims directly?
The 837P application creates an electronic claim file. Submission is completed separately through your payer, clearinghouse, billing service, or other transmission arrangement.
What should I send to technical support?
Provide the product name, version, Windows version, the steps to reproduce the problem, and the exact error. Use screenshots with fictional data only.
Can I upload real patient records or full claims?
No. Do not submit patient information, unredacted medical records, claim files, complete registration passcodes, Social Security numbers, or payment-card details.