FREE
Free CMS-1500 resources
Use the CMS-1500 claim checker, 837P validator/viewer, and official CMS/NUCC resources.
Technical support
Help with paper claims, 837P electronic files, installation, activation, importing, and printing
Use the support topics below or contact us with the product name, version, and a clear description of the issue.
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Main support areas
Paper/electronic claim questions, activation, importing, electronic file creation, and printing.
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Pre-sales questions
Licenses, compatibility, activation, networks, and moving the software to a new computer.
Read pre-sales answers →⇩
837P electronic claim support
The 837P software creates an electronic professional claim file; it does not transmit claims directly. If a file is created successfully, submit it through the payer, clearinghouse, Medicare contractor, billing service, or other electronic connection you use. You can also use the free 837P Validator & Viewer for a readable first-pass review.
Import instructions
Review the CMS-1500 Excel and CSV import requirements and download sample files.
View import instructions →☎
Contact support
Get help with downloads, installation, activation, and program use.
Contact software support →▣
Try the software
Use the trial to test the program before purchasing. For CMS-1500 paper software, test printing and alignment. For 837P, test claim entry and electronic file creation.
Download a trial →Before contacting support
- Write down the exact error message
- Identify the product and version
- Note your Windows version
- Describe the last step that worked
- Use sample data in screenshots
- Include the printer model for alignment issues
Frequently asked questions
Where should I start with a technical problem?
Check the product name and version, write down the exact message, and review the relevant support topic. Then email support with those details if the issue continues.
Can support view my patient data?
Do not send patient health information. Use sample data or redact sensitive information from screenshots.
Can you help with printer alignment?
Yes. Tell support which form you are printing, the printer model, and whether the output is too high, low, left, or right.