Steps to try
- Verify the software editionOpen the program’s registration or About screen and note the full product name, edition, and version.
- Match the User IDRegistration may depend on the User ID on that computer. Confirm you are entering a passcode issued for this specific product and User ID.
- Copy the code carefullyCheck for accidental spaces or characters that may have been lost when copying. Do not share the complete passcode in screenshots.
- Ask for a registration reviewIf it still fails, provide the exact error, product name, User ID, and purchase email address—not payment-card information or the entire passcode.
Need more information? Read the related product guide or send a support request with the product and software version.
Privacy: Use only fictional or redacted data when taking screenshots. Do not send patient records, full claim files, payment-card details, complete passcodes, or other sensitive data.