Steps to try
- Confirm the program and file typeMake sure you are using the 837P electronic-claim workflow, not only the CMS-1500 paper-filing edition.
- Review required claim detailsCheck the test claim’s provider, subscriber, patient, diagnosis, and service information for missing required values.
- Run a preliminary file reviewUse the free 837P Validator & Viewer as a first-pass inspection tool; payer-specific edits may still apply.
- Compare the reported locationWrite down the specific error, loop or segment reference, and receiving organization. Do not send real claim files containing patient data.
Need more information? Read the related product guide or send a support request with the product and software version.
Privacy: Use only fictional or redacted data when taking screenshots. Do not send patient records, full claim files, payment-card details, complete passcodes, or other sensitive data.