Steps to try
- Locate the product’s save or backup optionCheck the program’s available File, Save, Open, or backup features; storage locations differ by product.
- Make an independent backupKeep a copy on an appropriate encrypted or access-controlled device, following your organization’s data security requirements.
- Verify with safe dataConfirm that you can open a test or non-sensitive record from the backup before removing the original installation.
- Keep private records off support formsDo not upload patient records, medical files, or production backups to the support request form. Support can help describe a safe troubleshooting process.
Need more information? Read the related product guide or send a support request with the product and software version.
Privacy: Use only fictional or redacted data when taking screenshots. Do not send patient records, full claim files, payment-card details, complete passcodes, or other sensitive data.