Steps to try
- Identify the rejection sourceDetermine whether the error came from your software, the clearinghouse, a 999 acknowledgment, or a 277CA claim response.
- Check the transaction detailsLook for the corresponding rejection or segment code and compare it with your trading partner’s implementation guide.
- Correct the cause in the source recordFix erroneous test-claim data in the application before generating a replacement file; do not edit structural elements arbitrarily.
- Resubmit through your existing connectionThe MedClaim 837P software creates files; it does not directly transmit them. Resubmit through the receiving clearinghouse or payer workflow after correcting the issue.
Need more information? Read the related product guide or send a support request with the product and software version.
Privacy: Use only fictional or redacted data when taking screenshots. Do not send patient records, full claim files, payment-card details, complete passcodes, or other sensitive data.