Steps to try
- Back up the data firstUse the program’s available save or backup functions and keep a separate copy of your work before reinstalling or replacing a computer.
- Record current detailsNote the product, edition, software version, User ID, and purchase information. Transfer rules vary between programs and licenses.
- Confirm the new-computer procedureAsk support whether you can transfer your license before retiring the original computer or assuming the same passcode will work.
- Install and verifyUse the official installer on the new computer, confirm the version and test with sample data before relying on the new installation.
Need more information? Read the related product guide or send a support request with the product and software version.
Privacy: Use only fictional or redacted data when taking screenshots. Do not send patient records, full claim files, payment-card details, complete passcodes, or other sensitive data.